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RETURNS POLICY
Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on 9312229953
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Check Packaging
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
Sing-Along Pro – Wireless Karaoke Mixer in its new avtaar- Now with condenser mic - can be used by amateurs & professionals both at home or in a studio setup. It can be connected to portable speakers or large amplifiers for better effects. Its digital DSP chip supports all live broadcast platforms, popular music apps & operating platforms such as Mac OS, Windows & Android. Have fun with sound effects, Record, Go Live, enjoy singing or simply broadcasting your content to the world.
LIMITED WARRANTIES
All UltraProlink products are covered under standard warranty period given below. The warranty is limited only to Manufacturing Defects. No Claims will be entertained for defects occurring due to mishandling, physical damage of any kind of voltage fluctuations. It is advised to operate all electronic devices as per instructions given in the user manual. Plastics & Liquids are not covered under any sort of warranty. Kindly refer to our detailed warranty policy
1. Press the “POWER (1) ” button for 3 seconds & mixer will power on & LED will flash Blue.
2. Activate Bluetooth on the mobile device ( laptop / smartphone / tablet) and search for the mixer name “Sing-Along Pro” & Select it.
3. Now the LED will stay a solid white indicating pairing is complete.
Yes, Connect one end of the 3 pole aux cable given in the box in any of the In/Out ports and the other end to your phone to do so.
It takes approximately 4 hours.
Yes, Press on the ‘Track Mute’ tab to do that.
1. Connect one end of the 3.5mm aux cable (2 Pole) to the Earphone output port (E).
2. Connect the other end of the cable to the speaker Line-In / Audio-In / Aux-In.
3. Power on the speaker & select Aux or Line-In mode. In most modern speakers the mode switches automatically.
4. If connecting to a home theater or AV Amplifier you may need to use a different audio cable 3.5mm – RCA jacks. Select the sound source mode to AUX.
5. Connect the microphone in any of the ports at the back marked Mic 1 or Mic 2 (G/H).
6. Choose your music source & play the track, Adjust the knobs as per choice of levels.
Check out the video for more help:
1. Connect the mixer to a music source via Bluetooth or cable as described above. Play your music file and/or use the microphone to sing/speak.
2. Connect one end of the provided 3.5mm aux cable ( 3 pole) to any of the in/out ports (B/C)
3. Connect the other end of the same cable to an Android device that has a 3.5mm port. In case your phone only has a Type C port, you will need to use a Type C – 3.5mm audio adapter to facilitate the input.
4. Once this setup is complete, open the ‘Recorder’ App ( Android) / ‘Voice Memo App’ (iPhone) on your phone and start recording. Now whatever action is performed via the mixer & Mic will get recorded on the phone & stored as a file which you can access & edit later.
Check out the video for more help:
1. Connect the Mixer to a sound source using any of the steps above.
2. Using the USB Cable provided in the box, connect the Type C connector to the OTG/PC Live port (A) and plug in the USB-A connector to the USB-A input of a laptop/PC that has an in-built sound card.
3. Open the Windows Device Manager. You will see a list of sound drivers installed including ‘Sing-Along Pro’.
4. Open the ‘Voice Recorder’ App – Press Record, & now whatever functions are performed on the mixer are recorded directly onto the connected PC & saved as sound file.
5. For Mac OS >>>System Preferences>>>Click on Speaker Icon>>>>Input>>>Select ‘Sing-Along Pro’. Open App Voice Memo to start recording.
6. Mixer output can be routed to any speaker as described above or monitored via earphone port (E).
Check out the video for more help:
Earphones via Port (E) are used when you don’t wish to route the sound to any speaker & would just like to monitor in privacy. And Headsets via port (F) with a mic are used for monitoring & chatting while broadcasting / recording.
1. Press the “POWER (1) ” button for 3 seconds, & mixer will power on & LED will flash Blue.
2. Activate Bluetooth on the mobile device ( laptop/smartphone/tablet) and search for the mixer name “Sing-Along Pro” & Select it.
3. Now the LED will stay a solid white indicating pairing is complete.
4. Connect the microphone in any of the ports at the back marked Mic 1 or Mic 2 ( G/H).
5. Choose your music source & play the track, Adjust the knobs as per choice of levels.
6. The Sound Level of the Music is controlled by the Music Level knob (5).
Avoid holding the microphone directly in front of a speaker since it will immediately start to pick up the frequencies.
Yes, it does.
The charging/OTG/PC Live port is the one used for it. This USB-C is used for charging and also routing the audio to a PC with an in-built sound card for recording purposes.
Two mobile phones can be connected using In/Out 1 and In/Out 2 ports and can be used for recording purposes. Aux-In port can also be used to take input from a mobile phone but cannot be used for recording purposes. One mobile phone can be connected via Bluetooth, and a PC or laptop can be connected via charging/OTG/Live port. Thus, five devices can be connected at a time.
Check out the video for more help:
Any of the In/Out ports can be used.
The port, marked ‘Earphone’, can be used to connect both earphones and speakers.
Yes, It will still record.
Press on Voice-Music to give preference to voice over music.
Press ENC, or Environmental Noise Cancellation, to reduce any ambient noise.
The playtime is 6 to 8 hours on one charge, assuming non-stop usage.
It takes approximately 4 hours.
The LED will stay lit during charging, and it turns off when it's fully charged.
Use functions like Pitch / Scale to toggle between various Voice Effects.
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