Returns & Replacement Policy

Key Points-

Returns-

Return Window: Typically within 3 -10 days of delivery.

Conditions: Product must be unused, in original packaging, and accompanied by the invoice.

Process: Contact customer support to initiate the return.

Refunds: Processed after the returned product passes quality checks.

Exclusions: Customized products or items marked as non-returnable.

Replacement-

Eligibility: Products with manufacturing defects.

Process: Contact customer support with images of the damaged product. If a manufacturing fault is identified, the product will be replaced immediately.

Warranty Coverage: Varies by product category; for example, headphones & earphones have a warranty of six months to one year.

Exclusions: Physical damage, mishandling, voltage fluctuations, and issues with plastics & liquids are not covered.

Contact:

Email: support@ultraprolink.com

Phone: 9312229953

Details below-

Standard Returns Policy

All our products are  brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.

Returns can be requested under the following scenarios : 

Wrong item delivered

Accessories missing

Transit Damage

Product not working / Manufacturing Defect

In all of the above cases mail us : support@UltraProlink.com or call us on 9312229953

Please do attach a picture of your concern.

Choose from: alternate product / credit note / coupon code.

We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note  / Gift Voucher.

Check Packaging

Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS

Refund Process & Time

Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.

You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.

What all needs to be returned

Original Packing

Entire product with all accessories

Any free gifts or promotions

Original receipt

Courier invoice ( if self shipped)