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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
High speed 24k gold-plated connector HDMI 2.0 certified cable with Ethernet and audio backward compatible to all previous versions. High purity oxygen free copper inside ensures 0.01 percent transmission loss. 3D support: The version of the specification defines common 3d formats and resolutions for HDMI-enabled LEDs devices, enabling 3d gaming and other 3d video applications. 4k resolution support: Supports four times the resolution of a 1080p device. Support for 4k allows the HDMI interface to transmit digital content at the same resolution as the state-of-the-art digital cinema systems used in many movie theaters. Supported resolution: Supports 3d, 4k, UHD 2160p, Quad HD 1440p, 1080i, Full HD 1080p, 720p, 480p and 480i. Audio: Supports true HD Dolby 7.1, DTS-HD master audio, max 8 lpcm audio channel, audio sampling at 768 kHz. Maximum internet bandwidth: 18Gbps.
All UltraProlink products are covered under standard warranty period given below. The warranty is limited only to Manufacturing Defects. No Claims will be entertained for defects occurring due to mishandling, physical damage of any kind of voltage fluctuations. It is advised to operate all electronic devices as per instructions given in the user manual. Plastics & Liquids are not covered under any sort of warranty. Kindly refer to our detailed warranty policy
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