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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
Ultraprolink Swag Elite true wireless stereo earphones offers an immersive sound experience. Hassle-free and quick pairing earbuds with bluetooth v5.1 and Insta Connect that prevent connection drops. Smooth touch control for access to managing your music, calls, and voice assistant. Supports USB Type C fast charging with 0 to 100% in under 3 hours and 15 hours of battery backup and a digital LED display. Superbly lightweight buds, portable construction built for a comfortable and relaxing listening experience and long-term usage. Low latency earbuds designed for gaming and uninterrupted entertainment. Isolate Noise with an ENC MEMS microphone for a rich and immersive music experience and crystal clear audio for calls. Compatible with all Android-iOS-Windows devices. Included in the box - TWS earphones x 1 set, manual x 1, Type C charging cable x 1, ear gels x 2 sets. Comes with 6 months replacement warranty against manufacturing defects. Follow the instructions in the user manual to activate the warranty. Available in trendy white and black colors.
All UltraProlink products are covered under standard warranty period given below. The warranty is limited only to Manufacturing Defects. No Claims will be entertained for defects occurring due to mishandling, physical damage of any kind of voltage fluctuations. It is advised to operate all electronic devices as per instructions given in the user manual. Plastics & Liquids are not covered under any sort of warranty. Kindly refer to our detailed warranty policy
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