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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
Ultraprolink MoBass vibe wireless neckband earphone for an immersive sound experience. Hassle-free and quick pairing earphones with bluetooth pairing v5.2. Smooth & easy access to control music, calls, and voice assistant. The neckband weighs just 26g making it lightweight and durable. Fast charging with 0 - 100% in under 3 hours. Made for power users with a battery of capacity of 220mah delivering a call time of upto 40* hours, music playtime of 15-20* hours, and standby time of 40-60 hours. Noise isolating 10mm drivers, with a microphone for a rich and immersive music experience and crystal clear audio for calls. Compatible with all Android-iOS-Windows devices. Bundled with features like multipoint Pairing, voice assistant activation & noise isolation allowing for a cozy and relaxing listening experience even for a long time wearing. Contents in the Box - Headset x 1, Manual x 1, Charging Cable x 1, Eargels x 2 Pairs. Made in India .6 Months Warranty.
All UltraProlink products are covered under standard warranty period given below. The warranty is limited only to Manufacturing Defects. No Claims will be entertained for defects occurring due to mishandling, physical damage of any kind of voltage fluctuations. It is advised to operate all electronic devices as per instructions given in the user manual. Plastics & Liquids are not covered under any sort of warranty. Kindly refer to our detailed warranty policy
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