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At UltraProlink.com, we provide world-class shipping to all our customers that includes inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping.
We completely understand that once you buy merchandise online, the biggest question usually is "Where is my stuff?" - well at UltraProlink.com, we address that concern by promising you "Hassle & Worry Free Shipping". This means that once you have bought a product at our site, we take care of everything so you don't have worry about anything.
Each order we receive will be processed within 48 hours, and you will hear from us at every step of the way- i.e.- when the order is placed, processed, shipped, and delivered. And of course, any questions along the way just contact our Customer Support and we will resolve your problem right there.
We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.
We offer 100% Genuine Free shipping on all orders above Rs.300/-. For all orders less than Rs.300 we charge a nominal handling & shipping fee of Rs.100.
Shipping v/s Delivery?
Shipping time is the time taken for us to “ship” out the product from our warehouse. Delivery time is the total time taken for you to receive your order.
In how much time do you ship the product?
We generally ship the product within 24 – 72 working hours. You get a notification with a docket number from us when your product is shipped. However, online shipment tracking is possible only after 1hour for prepaid orders (Credit Card, Netbanking etc.
In how many days is the product delivered to me?
The maximum delivery time committed by us is 7 working days from the time you place an order. It is a rare occasion that delivery takes longer than 7 working days, however, if it does, the UltraProlink Care team shall definitely keep you updated.
How is the product delivered to me?
We use multiple logistics partner to ensure timely delivery. In case of the partners' service not being available in your area, we may consider shipping via smaller but reputed courier services.
How do I track my shipment?
Go to “My Account”, click on “My Orders”. Against each order, there will be the name of the logistics partner along with a docket number. Please visit the partner website to track your shipment.
What should I do if I find the shipment has been opened or tampered with?
Please DO NOT accept the shipment. Immediately inform us on the UltraProlink Care number +91 11 26389715 or mail at support@UltraProlink.com
What is the estimated delivery time?
We generally ship from stock within 1-2 business days. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on the availability of reliable courier partners in your location
For all COD orders of any value we currently charge Rs.99 per order.
As of now, UltraProlink doesn’t deliver to international destinations.You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
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