We at UltraProlink.com strive to provide you with the best possible experience while you shop with us online. You can cancel all items before they have been shipped from our warehouses. This does not include items purchased on clearance / deals / sale. The refund amount will be credited back to you in the form of Cashback.
We allow for complete Order cancellations AS LONG AS none of the items in your Order have been shipped from our warehouse(s).
If an Item(s) has not been purchased under any promotion, we allow you to cancel the Item(s) from your Order until the Item(s) has not been shipped from our warehouse(s).
If an Order comprises of multiple Items bought under the same promotion, you can only Cancel your complete Order until none of the Items have been shipped from our warehouse(s).
Once your Cancellation is successful, the refund amount will be credited back to you in the form of cash back. This is applicable only for Non COD orders.
For specific queries, please read the FAQs below.
Can I cancel the order after it is placed?
As long as your order has not been processed & shipped, we can cancel it and refund your amount. To cancel the order go to My Orders and use cancellation self service interface or you can get in touch with Customer Care as soon as possible with your order number.
Can I modify my order after placing it?
We understand that in cases, you may want to alter the ordered qty or colour option of a product in your placed order. You may even require to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately.
When will I receive my refund for a cancelled order?
We shall process your refund immediately once your Order has been cancelled. ANY COUPONS APPLIED ON THE ORDER WILL NOT BE REINSTATED TO YOUR account CREDITS. Your refund shall only be in the form of UltraProlink vouchers. However if you wish to have the amount refunded to your bank account please get in touch with our customer care executive. Only Customers who have paid via Debit or Credit card can avail this option.
Why was my order canceled? Why didn't you send me any intimation?
This could be because either the product is out of stock or it has been rejected for quality reasons. An email is always sent when an order is cancelled, but it is possible that it might have gone into your spam folder.
Can I change the product after I have placed an order?
That’s not possible. You can either cancel the order (within 24 hours of placing the order).