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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
Brand Warranty : One year replacement warranty anywhere in India – just write or call in to any of our support contact info printed on the box or visit our website and/or reach out on social media platforms.
Whereas most wireless chargers are capable of a 3.5W - 5W max power output, the Vylis10 Wireless Charger supports up to 7.5W for the iPhone 8 / 8 Plus / X and 10W for Samsung Galaxy S8, S7 and Note 8 so you can spend more time using your phone, and less time charging. Vylis10 is also backward compatible so it will also work with phones that require a lower capacity like 5W. Vylis10 is compatible with All Qi-Enabled Phones which means you can wirelessly charge the new iPhone 8 / 8 Plus / X, as well as the Samsung Galaxy S8, S8 Plus, S7, S7 Edge, Note 8, and S6 Edge Plus. No need to remove your case too.*
INDUSTRY STANDARD COMPLIANT
Vylis10 Wireless Charging Pad supports the latest Qi standard enabling wireless charging up to 10W. For smartphones and tablets that are Qi enabled and support 10W, this is the fastest wireless charging solution possible.
FASTER ACCESS TO CHARGING
There is no need to remove your device from its case as the charger is designed to work through most cases, up to about 3mm. Plus, the wireless technology means there is no time spent searching for the right cable.
A solid green LED light shows when your phone or tablet is correctly aligned to the pad and charging. A flashing green light indicates when there is a foreign object or an error.
FITS ALL POCKETS
So sleep sleek and compact, with a stable base – Vylis10 is designed to safely house your device. With a premium brushed aluminium metallic finish and glossy top surface it will perfectly complement your expensive smartphone.
Warranty : One Year Replacement Warranty for all manufacturing defects other than physical damage, or damage occurring due to misuse. #Refer to the enclosed user manual for proper instructions.
What’s In The Box: 1 x Wireless Charger (Model: UM0077) /1 x USB to Micro USB Cable / 1 x User Guide
*Note :If your phone does not have inbuilt wireless charging, please use a Qi wireless charging cover or receiver however we do not recommend using an unlicensed third part receiver. To enjoy optimum 10W on the Vylis10 please use a wall charger which is QC 2.0 / 3.0 certified & a cable which is QC compatible.Please do not place any metal or magnetic objects between your phone and charger, or the charger will not work. Please ensure your phone is Qi enabled else this charger will not work. Vylis10 does not charge through phone cases thicker than 3mm.
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