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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
Upgrade to premium tangle free genuine replacement cable for AppleTM products that use the erstwhile 30 pin connector. PVC wrapped in braided nylon ensures the cable will serve you well without frayed or broken connectors. But its on the inside what matters – 99.99% oxygen free copper 4 Core wire which allows fast data transfer speeds of upto 480 mbits per second and charging speed of upto 2.4A – good enough for your iPhone, iPad or iPod.
About the 30 pin connectorApple's proprietary 30-pin connector was common to most Apple mobile devices (iPhone (1st generation), iPhone 3G, iPhone 3GS,iPhone 4, iPhone 4S, 1st through 4th generation iPod Touch, iPad, iPad 2, and iPad 3) from its introduction with the 3rd generation iPod in 2003 until the Lightning connector was released in late 2012. Originally, the Apple dock connector carried USB, FireWire, some controls and line-level audio outputs. As the iPod changed, so did the signals in the dock connector. Video was added to the connector. FireWire was phased out of the iPods, which led to a discontinuity in usage of the dock connector. As a result of the popularity of Apple's iPod and iPhone devices using the connector, a cottage industry was created of third-party devices that could connect to the interface.
All UltraProlink products are covered under standard warranty period given below. The warranty is limited only to Manufacturing Defects. No Claims will be entertained for defects occurring due to mishandling, physical damage of any kind of voltage fluctuations. It is advised to operate all electronic devices as per instructions given in the user manual. Plastics & Liquids are not covered under any sort of warranty. Kindly refer to our detailed warranty policy
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