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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
The UM0017 is aptly named RETRO as it will take you back into time. A perfect blend of timeless design and hi quality sound with the latest features. In this digital day & age the RETRO comes as a breath of fresh air. Available in Ivory white & Jet Black. Compact in size and big on sound, the Retro will support a plug'n'play Micro SD card and can double up as a MP3 player as well. The LCD display pretty much shows all the necessary information - Track Time, Track number, FM Frequency, Battery Meter & Play Mode. Available in Ivory White & Jet Black.
The FM Tuner is a breeze to use - Auto Scanning & memory feature will ensure you are tuned in to local stations wherever you go. The external telescopic antenna will ensure a strong reception.
Long press the Play/Pause button to switch on or switch off the set. Please make sure to charge the battery for minimum 6 hours before the first use. The Retro make a perfect travel companion as it is fuelled by a standard BL-5C battery which can be recharged on the go and will give you upto 4 hours of music on a full charge. And its easy to change as well.
Use a standard micro SD card to play your MP3 files. The card slot is spring loaded - push in to load, push in to unload All tracks will be stored & played back in the MP3 format. For privacy, use the headphones jack. Tracks are stored into folders and can be accessed easily by simply punching in the track number. Press the Track button, use the arrow keys to select track number. Files can be stored onto and copied on the memory card by directly plugging into a computer using the cable provided and simply using the copy/paste function.
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