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RETURNS POLICY
Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Check Packaging
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
Vintage is Back
The specially designed Retro BT (3W) Bluetooth speaker differentiates itself from common designs on the market with its unique vintage appearance. This wireless speaker may look vintage but it offers all modern day features like Bluetooth, USB drive & Micro SD Card Slots, MP3 playability & FM Radio with Memory gives you a combination of the classics and new fashion.
Music & Call Management Made Easy
This product comes with 500mAh built-in rechargeable battery, up to 4 hours playtime & 500 Hour Standby Time. With its built-in MIC and hands-free function, every time there is an incoming call, the music will pause and allow you to accept or reject the call from the speaker itself. Once the call is completed the music will start to play from the position it was earlier.
Despite its compact size, Retro Bluetooth speakers produce a sound that’s nothing short of large. It deliver a well-balanced, powerful audio experience. The unit houses a bass radiator at the back which will ensure a deep & rich sound.
Perfect Gift
Retro blends in the modern with the classic and looks good even when its not being used.. Now gift this to someone special and transport them to the 60’s & 70’s.
A Quick look at the controls & their functions.
LIMITED WARRANTIES
All UltraProlink products are covered under standard warranty period given below. The warranty is limited only to Manufacturing Defects. No Claims will be entertained for defects occurring due to mishandling, physical damage of any kind of voltage fluctuations. It is advised to operate all electronic devices as per instructions given in the user manual. Plastics & Liquids are not covered under any sort of warranty. Kindly refer to our detailed warranty policy
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