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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
UltraProLink's Hi-Q Zulu wireless portable Speaker, might look like any normal wireless speaker but is different from any other speaker. This speaker has the latest Bluetooth 4.0 technology that helps you to connect your device. It also has USB port so that you can connect your pendrive along with micro SD card slot allowing you to use the speaker as a MP3 player. This speaker has another unique feature that is FM radio. You can change the mode to connect to the FM radio. Hi-Q Zulu is a portable speaker which is not just a normal speaker but has the features of a MP3 player along with FM radio and features that allow you to make and recieve calls when your phone is connected to the speaker.
Easily connect via Bluetooth:
This wireless portable speaker can be easily connected via Bluetooth 4.2 which is the latest technology. Thus, you can connect any device to it and you can fully control your connected device via A2DP / HFP / AVRCP making it hassle free.
Enjoy music stored on pen drive and micro SD card also FM radio:
Hi-Q Zulu is not just a speaker that would amplify the sound but it is way more than that. You sure have many songs stored in micro SD cards as well as your pen drive but do not want to open your laptop to hear them? Well, this product would help you as it allows you to play songs from pen drive as well as micro SD card. How? This speaker comes with USB slot and micro SD card slot. The best thing about this speaker is that you can also use it as a FM radio.
Hi-Q Zulu is light in weight and the size is also small that it would easily fit in your hand bag and you can carry it along while going for an outing. Now you can make your outing with friends more happening with a speaker that can also play your stored songs and FM radio as well as allow you to make and recieve calls.
Easy to charge:
Hi-Q Zulu has a rechargeble battery. It can be easily charged with the help of travel charger using micro USB cable. The charging takes approx. 3 hours for the first time which is indicated by a red light. When the product is fully charged the red light turns off automatically. When Zulu is low on battery it would announce at 10% and the power it atomatically switched off when it reaches 3%. P.S. It has lithium battery that has a life of 400-500 recharges.
Can make and recieve calls:
When your phone is connected to the speaker with the help of Bluetooth and you get a call you can recieve it with the help of the speaker itself by pressing the play/pause button. If you want to reject the call you have to press the same button a little longer. But what if you want to redial a number? Well, just rapidly double click the play/pause button for it.
With Mode changing feature:
Zulu has three modes - Bluetooth, MP3 and FM radio. When you want to switch from Bluetooth to MP3 then you just need to attach the pen drive or the SD card to their respective slot and the mode would change automatically but to switch to FM radio you need to make a short click on the mode button. When you hear the static sound long press the play/pause button to scan all the channels once done Zulu remembers it. Connect the USB charger which would work as antena and you can switch between channels with the + or - volume button.
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