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Standard Returns Policy
All our products are brand new and 100% genuine. We do not sell refurbished or used products. However there may be circumstances that may warrant a return.
Returns can be requested under the following scenarios :
In all of the above cases mail us : support@UltraProlink.com or call us on + 91 11 26389715
Please do attach a picture of your concern.
Choose from: alternate product / credit note / coupon code.
We’ll suggest you the best alternatives after understanding your requirements. However, if you do not wish to go for another product immediately, you can either get a Credit Note / Gift Voucher.
Along with the unused product, please keep the original product packaging& all contents of the box intact. WITHOUT ORIGINAL PACKAGING WE SHALL NOT ACCEPT RETURNS
Ship it to us
In case a pickup by our logistics partner is not possible, you can also self-ship the product to us & we shall reimburse shipping charges up to a maximum of Rs. 70/-. Please ensure that the product is adequately wrapped so that no damage occurs in transit.
Refund Process & Time
Refunds generally take anywhere between 3 – 10 working days to complete. In most cases, you shall get a refund through the payment mode you had used for your order. Else, it will be via a cheque payment. For all cash On Delivery orders, refund will be by cheque only.
You have to send us a couple of pictures of the damaged product. If it is found to be a manufacturing fault, we shall replace the product immediately. In all other cases, the brand’s warranty terms shall apply. UltraProlink Care shall assist you in registering your complaint with the brand. However, the final action & resolution shall be done by the brand.
What all needs to be returned
Ultraprolink Mega Hub is a one stop solution to connect your MacBook to other devices and peripherals. It is suitable for home and office usage. This smart hub is compatible with MacBook Pro 13” and 15” 2016/2017/2018/2019 models and MacBook Air 2018/2019 models. It is a slim, compact and lightweight accessory with an elegant bushed aluminium body that complements your MacBook.
The Mega Hub is distinctly designed unlike any conventional MacBook hub. It has 3 modular ports that allow you to mix and match form with function. It can be used to link other peripherals such as mouse, keyboard, pen drives, etc. to your laptop. It features the plug and play option and does not require any driver installation for cross compatibility. In addition to other modes of connection, the Mega Hub also facilitates data transfer via SD and TF card along with OTG functionality for type-C smartphones.
The Mega Hub has three USB 3.0 ports, one is detachable and two are fixed. Each of these ports allow data upload and transfer from your computer at speeds of 5Gbps. For units that do not support USB 3.0, these ports have been designed to be downward compatible with UBS 2.0 and later versions. When not in use, these ports can be used to supply power (up to 4.5W) to the connected devices like external hard drives.
The Mega Hub allows you to harness the true power of Type-C in not just data transfer, but also in powering your laptop. It can power MacBooks of up to 20V/87W (including 61W for 13” MacBook Pro / 87W for 15” MacBook Pro / 30W for MacBook Air). To prevent power overload, the mother board of Mega Hub is encoded with an adaptive adjustment feature to deliver power depending on the needs of the connected device. Apart from the PD pass thru port, it offers 2 type-C 3.1 ports for data transfer. A card reader is also provided to access multimedia files and data from TF and SD cards.
The Ethernet connectivity feature facilitates internet data transfer to your computer and across the connected units. The transceiver carries compatibility of up to 1000Mbps to bring you massive upload and download speeds.
One of the important feature of the Mega Hub is the visual entertainment. The built-in HDMI port allows you to connect your computer to a larger screen, thereby rendering as much as 4K and 2K resolution while broadcasting at a frequency of 30HZ. In case the connected device does not support such a resolution, the HDMI port will scale down to either of 1080P, 1080I and 720P, depending on the stream.
The hub is made of brushed aluminium, therefore it is aesthetically suitable for the MacBook. It is ergonomic and sophisticated in appearance. Its sleek construction allows you to carry it anywhere with your MacBook. The hub is built to last and endure everyday usage.
This multiport USB Adaptor enables seamless connectivity of OTG enabled smartphones with your laptop. Read or write data on your smartphone to your laptop by connecting to the modular card readers and USB 3.0 ports on this adaptor.
All UltraProlink products are covered under standard warranty period given below. The warranty is limited only to Manufacturing Defects. No Claims will be entertained for defects occurring due to mishandling, physical damage of any kind of voltage fluctuations. It is advised to operate all electronic devices as per instructions given in the user manual. Plastics & Liquids are not covered under any sort of warranty. Kindly refer to our detailed warranty policy
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